FAQ

Pet is not allowed. However, guide dogs and helper dogs are accepted.

You can earn Gourmet Points or Gourmet Miles when you dine at the restaurants and bars in our resort. To earn Gourmet Points, present your IHG® One Rewards Club Card, and to earn Gourmet Miles, present your ANA Mileage Club Card.

 

IHG® OneRewards Gourmet Points
By presenting your card, you will earn 1 point for every 100 yen (including consumption tax) you spend.
Please note that if you do not provide this information at the time of payment, we will not be able to accept any retroactive claims.

*Excluding room service

For details, please visit the IHG ANA Hotels websitePlease visit

 

ANA Mileage Club Card Gourmet Miles
When you pay with your ANA Card or present your ANA Mileage Club Card at any of the hotel's restaurants or bars, you will earn 1 mile for every 100 yen (including consumption tax).
Please note that if you do not provide this information at the time of payment, we will not be able to accept any retroactive claims.

*Excluding room service

For details, please visit the ANA website.Please visit

Within ANA InterContinental Manza Beach Resort’s restaurants and bars, 13% of the fee is charged as a service charge.

You can use ANA Value Vouchers to pay for accommodation and at all the restaurants and bars at ANA InterContinental Manza beach Resort. However, please note that no change will be provided.

All guests can access complimentary high-speed Wi-Fi during the stay.

Yes, we can store luggage before check-in and after check-out.

It is possible to confirm an early check-in (subject to availability) by paying an additional fee, though subject to availability. Please request at the time of booking. 

If you wish to book a late check out (extend your check out time), additional charges will apply. Subject to availability. Please request at the time of booking.

Check-in from 15:00 and check-out is 11:00, however it may differ depending on the accommodation package you have booked. Please refer to your reservation confirmation for more information.

If you wish to cancel the reservation, please cancel at least 5 days prior to stay to avoid a one night penalty. Cancellation of the reservation is subject to the resort’s cancellation policy and accommodation’s package. Please note that for group reservations the policy is subject to each group’s accommodation contract. 

If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes. 

Yes, some room categories have connecting rooms available. To inquire about connecting rooms, call the IHG Reservation Center at 0120-455-655

12 years old or younger stay free when using existing bedding. If you need an extra bed, it will incur an additional charge (Extra Person Charge).

A valid government issued photo ID is required at the time of check in. For all Non-Japanese guests we are required to see a valid passport.

If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation

Yes, we have an accessible room. Due to limited availability, we recommend that you call before making your reservation. For more information on the accessible features of our hotel, call the IHG ANA Hotels Reservation Centre at 0120-056-658

All our guest rooms are non-smoking, but the resort has a dedicated area for smokers.

Yes, there is a cost for rollaway beds and baby cots/cribs are free of charge. However, not all the rooms are large enough to take extra beds and cribs. Rollaway beds cost 8,000 yen (Tax & service charge included, Breakfast excluded) and 10,000 yen (Tax, service charge and breakfast included). If you wish to require a room big enough to accommodate a rollaway bed or a crib, please call the IHG Reservation Center at 0120-455-655. Supply is limited, so please enquire at time of booking.

Guests can travel to the airport with the following choice of transportation
■ Taxi, required time: approximately 70 minutes (approximately 12,000 yen)
■ Car rental, each car rental desk is set up in Naha Airport
■ Airport Limousine Bus Duration: About 70 – 120 minutes
Airport Bus Information Center TEL: 098 – 869 – 3301
Fare : Adult one way 1,700 yen · Child 850 yen 
■ Okinawa Airport Shuttle : Duration about 90-100 minutes
Fare : Adult one way 1,600 yen · Child 800 yen 

The following credit cards are accepted at the reception.

VISA , Master card, JCB, AMEX、Diners Club 、UC 、DC 、NICOS 、UFJ 、Orico 、SAISON、Aeon Card、Debit card、Edy、UnionPay, Alipay, Wechat pay. The resort only accepts one time payment. Two times payment, bonus payment and revolving payment are not applicable.

Certainly, we provide EV charging stations. Kindly bring your charging cable.

*Note: Certain vehicle models may not be compatible with our charging stations.

The resort has a large parking lot that can accommodate 620 cars.

For overnight guests, a parking fee of 1,000 yen will be charged per stay, depending on the room type. *Including consecutive nights.

Parking fees may apply to visitors depending on the season. For more information,HerePlease check.

You can order special items including cakes and champagne for birthdays or anniversaries. Please reserve your cake prior to your stay via our reservations team.

Please see our Location page to learn more about how to get to our resort

Unfortunately, we don’t offer free shuttle service from the airport, however, we can help you to get a taxi or reserve the airport shuttle bus. Please see our Location page for more information about how to get to the resort via taxi or limousine bus.

Yes, we offer room-service from 7 a.m. to 10 p.m., seven days a week.

Although not mandatory, we recommend that you make a reservation in advance, as seats are limited.